Question 1

Is there a certain time that I need to arrive by to be checked in?

Accepted Answer

All of our Check-in are completed online prior to your arrival date. We will send a Pre Check-in email two weeks before your arrival date which must be completed before the day of arrival. Once completed you will receive an access code to your lodge, your wi-fi code, directions and other useful information. Check-In is from 4pm.

Question 2

How many parking bays are there per lodge?

Accepted Answer

Each lodge has two parking bays allocated to it. We do have an additional parking area at the entrance to our park if your party has more than two cars.

Question 3

How much is the Security Deposit and when is it taken and released?

Accepted Answer

The Security Deposit is £100 and the hold is taken at 12pm on the arrival date. Providing that there is no damage to the lodge and that the terms are met, the hold will be automatically released 3 days after departure. This is normally around 10am on a Thursday for Monday departures, and 10am on a Monday for Friday departures.

In the unlikely event that a charge from the hold is made, we will be in contact with the primary guest on the reservation within 48 hours of departure.

As the Security Deposit is a hold and not a debit, during the reservation period you may see a pending transaction on your online banking statement. Once the deposit is fully released, this pending transaction will disappear and there will be no record of it existing either as a debit or credit on your bank statement.

Question 4

Can any of the beds be split or connected?

Accepted Answer

Yes, the third bedroom in our Wentwood, Dean and Avon lodges can either be made into two singles or a king size bed. The second bedroom of the Royal lodges can also be configured this way.

You will be asked this question in your Pre Check-in email.

Question 5

Do you allow EV Charging onsite?

Accepted Answer

We allow EV Charging to be used at the EV Charging Point of your lodge when you have prepaid for your required units (kWh).

Once you have purchased your required units, the Charging Point will be activated and will remain active until you have used the units, it will then automatically switch off.

We only charge you what our electricity supplier charges us.

We do not supply a charger and only UK 3 pin plug in chargers will work with our EV Charging Point socket.

Question 6

Is Golf included with the lodges?

Accepted Answer

Golf is not included with any bookings as Forest Hills Golf Club is a separate company to Forest Hills Holidays. Forest Hills Golf Club do offer discounted rates for our guests. Please contact them directly to make a booking on 01594 810 620.

Question 7

What is the Wi-Fi speed and telephone coverage?

Accepted Answer

For every booking we offer free standard Wi-Fi which is capped at 5mbps per device. We also offer Superfast Wi-Fi which can be added to your booking prior to or during your stay for £7.50 per reservation. The expected speeds of the Superfast Wi-Fi are between 50mbps to 350mbps.

We also have excellent telephone coverage with full 4g signal around our park.

Question 8

Can I get a Supermarket delivery to my lodge?

Accepted Answer

All of the major supermarkets have delivered to our park including Sainsburys, Asda, Tesco, Waitrose, Morrisons and Iceland.

We just ask that you select your time slot for at least 1 hour after your expected arrival as on some occasions the driver has arrived before the guests.

You can provide the following address for the delivery: Forest Hills Holidays, Mile End Road, Coleford, GL16 7QD. You will receive your lodge number two weeks prior to arrival with the pre check-in email, alternatively you can email a member our team to receive this.

Question 9

When will the Christmas Decorations be up?

Accepted Answer

We will decorate the lodges for Monday 30th November 2026.

Question 10

What coffee machine is in the lodge?

Accepted Answer

We have a Philips coffee machine that uses nespresso original size pods or similar. We include 4 complimentary pods.

Frequently Asked Questions